Getting help
Requests, callbacks, tracking and support hours.
- Open a request, and why we email you a link firstNo login needed. Your request is submitted when you click the link we email you.2 min
- Track a request without logging inYour ticket ID starts with WKL-. The link in our email opens the ticket, and you can find it again with the ID and your email.2 min
- Ask for a callbackPick a two-hour window and a person calls you. The call notes land on your ticket.2 min
- Support hours and how fast we replyA person reads every request within 8 working hours. Paying plans are seen first.2 min
- Close, reopen or rate a requestClose a request when it’s fixed, reopen it within 30 days, and tell us how we did.2 min